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Privacy Policy

PRIVACY POLICY

Last updated: 30.01.2026

This privacy policy explains how I collect, use and protect your personal data.

This policy applies to Jules Francis, trading as Eat Better, Look Better, Feel Better Limited, and to the website www.julesfrancis.com, related services, programmes, retreats, online courses and communications.

Contact details
Name: Jules Francis
Business name: Eat Better, Look Better, Feel Better Limited
Address: 30 Orange Street, London WC2H 7HF, United Kingdom
Email: jules@julesfrancis.com
Social media: @julesfrancis

I am committed to respecting your privacy and handling your personal data with care, transparency and integrity in line with UK GDPR and the Data Protection Act 2018.

  1. What personal data I collect

I may collect and process the following information:

Information you choose to share with me

  • Name, email address and contact details

  • Messages, enquiries and correspondence

  • Booking and purchase information

  • Coaching information you voluntarily provide

  • Feedback, testimonials or survey responses (with consent)

Health and wellbeing information
Because I work as a health coach, you may choose to share information about your health, lifestyle or wellbeing. This is classed as special category data. I only process this information with your explicit consent and where it is necessary to support your coaching or participation in programmes, retreats or courses.

Website and technical data

  • IP address, browser type and device information

  • Pages visited and interactions with the website

  • Cookie and analytics data

Information from third parties
I may receive limited information from service providers such as website hosting platforms, payment providers, email marketing systems and video conferencing tools. I may also receive information from another practitioner or therapist where a referral has taken place and appropriate consent exists.

  1. How I use your personal data

I use your data to:

  • Respond to enquiries and communicate with you

  • Deliver 1:1 coaching, online courses, retreats and programmes

  • Process payments and manage bookings or memberships

  • Maintain client records and certificates where relevant

  • Improve my services and website

  • Send relevant updates, insights or offers where appropriate

  • Meet legal, accounting and regulatory obligations

I do not sell your data and I do not share it with third parties for their own marketing purposes.

  1. Legal bases for processing

I process your personal data under one or more of the following lawful bases:

  • Your consent

  • A contract with you (for services you request)

  • Legal obligations

  • Legitimate business interests (such as maintaining records and improving services)

For health-related information, I rely on your explicit consent. You can withdraw consent at any time by contacting me.

  1. Sharing your data

Your data may be shared with trusted service providers who support the operation of my business, such as:

  • Website and IT providers

  • Payment processors (e.g. PayPal, Stripe, Square)

  • Email marketing platforms

  • Professional advisers such as accountants

These providers are required to protect your data and use it only for agreed purposes.

I may also share information where required by law, or in rare circumstances where there is a serious risk of harm. If I refer you to another practitioner or therapist, I will only share information with your explicit consent.

  1. International data transfers

Some service providers may store data outside the UK. Where this happens, appropriate safeguards are in place to protect your information in line with UK GDPR requirements.

  1. How long I keep your data

I keep personal data only for as long as necessary.

Typical retention periods include:

  • Enquiries: up to 2 years after last contact

  • Client and coaching records: up to 6 years after the end of the relationship

  • Financial records: 6 years for legal and accounting purposes

  • Marketing data: until you unsubscribe or withdraw consent

Data may be retained longer where required by law or for legitimate business reasons.

  1. Cookies

This website uses cookies and similar technologies to improve functionality and understand how visitors use the site.

You can manage cookies through your browser settings and any cookie consent tools on the website. Further details may be provided in a separate Cookie Policy.

  1. Data security

I take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Access to personal data is limited to those who genuinely need it for business purposes.

  1. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data

  • Restrict how your data is used

  • Object to processing, including direct marketing

  • Request data portability

  • Withdraw consent at any time

  • Make a complaint to the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact me at jules@julesfrancis.com. I aim to respond within one month.

  1. Marketing communications

I may send occasional updates, insights or offers if you have consented or if they are relevant to services you have previously used. You can unsubscribe at any time via the link in emails or by contacting me directly.

  1. Children’s data

My services are not intended for children under 16, and I do not knowingly collect personal data from children without parental consent.

  1. Automated decision-making

I do not use automated decision-making or profiling that produces legal or significant effects.

  1. Changes to this policy

I may update this privacy policy from time to time. The most recent version will always be available on my website.